FREQUENTLY ASKED QUESTIONS

  1. What products do you offer?

At Radiant Persona, we specialize in premium t-shirts, hoodies, long sleeves, and more. Our designs focus on cats, pets, animals, and unique prints ranging from minimalistic to bold. Our products are unisex and made from high-quality materials to suit any occasion and personality type.

  1. What sizes do your products come in?

We offer a variety of sizes for all our apparel, ranging from Small to 3XL, some products have Extra Small to 5XL range depending on the product model. Please refer to the size chart available on each product page to find your perfect fit.

  1. What payment methods do you accept?

Currently, we accept PayPal as our primary payment method. If you prefer to pay via a different method, please contact us at radiantpersonastore@gmail.com or through online store chat, and we’ll arrange your preferred payment option manually.

  1. Do you ship internationally?

Yes, we ship worldwide! We offer international shipping to most countries. Shipping times and costs may vary depending on your location.

  1. Where are your products made?

Most of our products are produced in the USA using premium materials. We prioritize quality and ensure our designs and apparel are crafted with care.

  1. How long does shipping take?

Shipping times vary depending on your location. Typically, for US-based customers, orders arrive within 5–10 business days. For international shipping, delivery times may range from 10-30 business days. Please note that shipping times can be affected by customs clearance and local postal services.

  1. How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

  1. What is your return/exchange policy?

Returns or Refunds: We accept returns or refunds only in the case of defective products. Please ensure that you carefully select the correct color and size before placing your order.

Defective Products: If you receive a defective item, we are committed to making it right. Please contact us within 14 days of receiving your order to report any issues. Please visit our Returns & Refund page for more details, or contact us at radiantpersonastore@gmail.com for assistance.

  1. How do I care for my clothing?

We recommend washing our apparel inside out in cold water and tumble drying on low. Avoid ironing directly over the printed designs to maintain their quality and longevity.

  1. Can I customize a design?

If you have a special request or personal touch you’d like to add to a design, we’re happy to adjust it to fit your vision. Feel free to reach out to us with your ideas!

  1. What should I do if I need help with my order?

If you have any questions or issues with your order, please contact our customer support at radiantpersonastore@gmail.com. We’ll be happy to assist you as quickly as possible.

  1. What should I do if I don’t see my preferred payment method?

If PayPal is not your preferred payment method, please reach out to us at radiantpersonastore@gmail.com or online store chat. We can manually arrange other payment options to make your shopping experience easier.