Refund policy

We strive to ensure you love your purchase. However, we understand that sometimes things don't go as planned. Below is our policy regarding returns and refunds:

1. Returns and Refunds Policy

  • Returns or Refunds: We do not accept returns or refunds for any reason except in the case of defective products. Please ensure that you carefully select the correct color and size before placing your order.

  • Defective Products: If you receive a defective item, we are committed to making it right. Please contact us within 14 days of receiving your order to report any issues.

2. Reporting a Defective Product

  • Contact Us: To report a defective product, please reach out to our customer service team within 14 days of receiving your order. You can contact us via  email: radiantpersonastore@gmail.com

  • Provide Proof: We will require clear and well-lit photos of the defective product, clearly showing the issue. This helps us assess the problem and provide an appropriate solution.

3. Solutions for Defective Products

  • Replacement or Refund: Upon verifying the defect, we will provide you with a replacement of the same product or a full refund, depending on the nature of the issue and your preference.

  • Shipping Costs: In the case of defective items, we will cover the shipping costs for the replacement product.

4. Final Sale

All sales are final except for cases involving defective products. No other returns or exchanges will be accepted.

5. Contact Information

If you have any questions or need further assistance, please don't hesitate to contact us at radiantpersonastore@gmail.com